Warranty & Returns
LIMITED WARRANTY: Podo Labs products and accessories are guaranteed against defects in manufacturing or workmanship for six (6) months from the original date of purchase. Podo Labs, at our sole discretion, will repair or replace this product at no charge with new or reconditioned parts, if found to be defective during the limited warranty period specified above. Returns or replacements of parts and/or products are subject to shipping, handling, replacement and/or restocking fees.
To submit a claim:
- Contact our Support Team via email firstname.lastname@example.org with a description of the problem (with images or video if available), Podo serial number and date of purchase.
- If our Support Team cannot first solve the issue and determines that your problem qualifies for a warranty claim, you will receive a RMA (Return Merchandise Authorization) number and shipping label.
- Package your defective product carefully for return, including your original receipt or order confirmation, written explanation of the problem, and RMA number. Podo Labs is not responsible for damage caused during shipment, whether due to inadequate packaging or otherwise.
- Copy your RMA number on the outside of the box and send to Podo Labs (items must be received by Podo Labs within 14 days of issuing the RMA).
- Podo Labs, at our sole discretion, will repair or replace this product at no charge with new or reconditioned parts, if found to be defective during the limited warranty period specified above.
Podo Labs is not responsible for shipping costs associated with warranty returns. Parts or products received without an RMA number or out of the warranty period will not be accepted and may or may not be returned.
EXCLUSIONS & LIMITATIONS: This Limited Warranty covers only the intended and normal use of the Podo hardware and accessories. Safe handling and proper use instructions can be found in this User Manual. This Limited Warranty covers only the hardware product “Podo” and official accessories manufactured by or for Podo Labs, Inc. bearing the "Podo" trademark, trade name or logo. The Limited Warranty does not apply to any non-Podo Labs product or any software. For more information on rights regarding software use, please refer to the Podo Software License Agreement.
To the maximum extent allowed under applicable law, Podo Labs assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of our products.
30 DAY RETURN POLICY: If at any time within 30 days of receiving a purchase from podolabs.com you are not satisfied, you may return it for a refund. Opened and used items are subject to a 20% restocking fee. Damaged items due to reasons not covered under warranty cannot be accepted for refund under this Guarantee. Any associated shipping fees are not refundable and returns or replacements of parts and/or products are subject to shipping, handling, replacement and/or restocking fees. NOTE: this return policy only applies to orders placed online at podolabs.com.
To return an item purchased from podolabs.com:
If you bought your product directly from Podolabs.com and would like to return it for whatever reason within 30 days of purchase, please follow the below procedure. Podo Labs will credit your card or other purchase method after receipt of the undamaged merchandise.
- Contact our Support Team by clicking on the Support link on our contact page. We would love to fix any problem that is leaving you unsatisfied.
- Obtain an RMA number from Podo Labs Support Team
- Package your product carefully for return to the address specified by the Support Team, including your original receipt and copy of RMA form. We also appreciate comments or suggestions to serve you better next time.
- Copy your RMA number on the outside of the box and send to the return address (items must be received within 14 days of issuing the RMA).
Podo Labs does not warrant that the operation of our products will be error-free. This warranty does not cover:
a) Consumable parts, such as Sticky pads, batteries, coatings or finishes, and/or other parts designed to diminish in function or efficacy over time, unless failure is due to a defect in materials or workmanship;
b) Damage or failures caused directly or indirectly by use with non-Podo Labs products;
c) Damage caused by improper handling, charging, accidents, misuse, abuse, neglect, misapplication, fire, water, lightning, or other acts of nature; failure to follow directions or warnings; incorrect electrical line voltage, fluctuations or surges; damage caused by improper installation; product alteration or modification; improper or unauthorized repair; exterior finish or cosmetic damage; normal wear and tear or normal aging of the product;
d) Damage caused by falls or impacts through negligent or incorrect use of the Sticky pad or magnet (including application to an inappropriate surface or failure to test adherence in a safe manner) or use of a worn-out Sticky pad;
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIOD STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON PODO LABS. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, PODO LABS IS NOT RESPONSIBLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, LOSS OF OPPORTUNITY, LOSS OF GOODWILL, LOSS OF REPUTATION, LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, OR ANY BREACH OF ANY WARRANTY OR CONDITION REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF PODO LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RECOVERY OF ANY KIND AGAINST PODO LABS SHALL NOT BE GREATER IN AMOUNT THAN THE PURCHASE PRICE PAID FOR PODO. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY PODO LABS NOT CAUSED DIRECTLY BY THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF PODO LABS. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Depending on your state of residence and applicable local laws, the above limitations or exclusions may not apply to you. Beyond the specific rights specified by this Limited Warranty, you may have other or additional rights, which vary from state to state.
GOVERNING LAW & ARBITRATION: This Limited Warranty shall be governed by the laws of the State of California without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with this Limited Warranty shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules:
a) The arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration;
b) The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and
c) Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
If the foregoing arbitration clause does not apply for any reason, you agree to submit to the personal jurisdiction of the state courts located within Santa Clara County, California and the federal courts in the Northern District of California for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. Notwithstanding the foregoing, Podo Labs may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.
To the extent this “GOVERNING LAW & ARBITRATION” section is deemed invalid or unenforceable, it shall be deemed severed from this warranty and the remainder of this warranty shall be unaffected.
MODIFICATIONS: The instructions and information in this Guide are for reference only and may be modified at any time without prior notice. For the most accurate and up-to-date version of this Guide, please visit www.podolabs.com. Podo Labs reserves the right to modify or amend the product design or User Guide without restrictions or notification.